| خلاصه مقاله | Introduction:
Medical errors are one of the most important challenges for society and healthcare providers. Reducing medical errors leads to maintaining and improving patient safety (one of the most important indicators of the quality of care provided). Disclosure of the occurred errors is one of the basic solutions to maintain and improve patient safety; however, the disclosure of these cases by health professionals is much lower than the actual number. The aim of this study was to investigate the reasons for non-reporting of medical errors from the perspective of health professionals in Taleghani Hospital, Tabriz.
Methods:
The present study was a descriptive cross-sectional study. The sample was drawn among the supervisors and staff of clinical and paraclinical departments of Taleghani Hospital in Tabriz, Iran. The instrument used to collect data was the Error Reporting Questionnaire with four domains: legal factors, organizational culture, organizational regulations, and financial resources. Inclusion criteria included: supervisors, clinical and paraclinical department staff in rotating shifts with at least 6 months of work experience. Data were analyzed using SPSS-20 software.
Results:
According to the results of 115 completed questionnaires, the organizational culture factor was the main reason for not reporting errors. High workload (38.3%) in the organizational culture dimension, fear of reprimand (26.1%) in the legal dimension, creation of additional work for individuals (15.7%), and the view that error reporting is unimportant and useless (7%) in the legal dimension were the most common reasons for not reporting errors.
Conclusion:
In the present study, high workload was one of the main factors that influenced error reporting. Consequently, matching human resources to workload may play an important role in increasing error reporting and facilitating error reporting. |