| خلاصه مقاله | Despite the invaluable efforts of healthcare providers (HCPs) to maintain health and ensure safety of their own and their patients, they suffer from a high rate of burnout due to various reasons. Personal characteristics, long working hours, multiple job stresses and demands and the imbalance between the amount of the effort and the reward are the main culprits for burnout among HCPs.
Burnout is characterized by 1- emotional overtiredness 2- depersonalization and 3- a decreased sense of personal achievement. Patient safety and HCPs' burnout have a complex and multifaceted relationship. Burnout reduces job satisfaction and performance of HCPs and affects the safety of their patients for various reasons.
Fatigue and burnout of HCPs causes serious complications and poor outcomes for patients and high incidence of medical errors and endangers the safety of patients for the following reasons:
1- Insufficient focus on work due to exhaustion and burnout; 2- Insufficient attention to work details; 3- Cognitive function impairment; 4- Poor decision-making skills; 5- Misunderstanding and poor quality interpersonal communication; 6- Insufficient empathy with patients and uncompassionate care; 7- Vacations and frequent absences of the staff and increased turnover.
To overcome the safety challenges caused by occupational burnout, it is necessary to create a positive safety culture in academic training and treatment centers. In such a way that learners and employees can report and analyze the errors that have occurred without any worries and do not worry about punitive responses from the authorities. Moreover, it is necessary to take effective actions to create a balance between work and life and to reengineer work environments in order to support learners and personnel. The culture of self-care should be promoted among employees and empowerment courses should be held for system managers in order to prevent employee burnout.
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