چاپ صفحه |  صفحه نخست سامانه |  چکیده مقاله |  نویسندگان |  دانلود مقاله | دانشگاه علوم پزشکی تبریز |
| Purpose: Accreditation helps to ensures safe and high-quality services in hospitals. Different occupational groups have various hospital accreditation experiences. Our study aimed to investigate nurses' accreditation experience and its effects on Iranian teaching hospital service quality. Design/Methodology/Approach: This was a qualitative study involving a phenomenological approach to studying nurses' hospital accreditation experience and understanding the effects on Iranian teaching hospital service quality. Data were collected using two focus groups in which nurses were selected using purposive sampling. Transcripts were analysed using content analysis. Findings: Nurses' experiences showed that hospital administrators and nurses had greater role in implementing accreditation than other occupational groups. Accreditation improved patientcenteredness, patient safety, logistics and managerial processes, and decision making. However, a weak incentive system, extra documentation and work stress were negative experiences. Practical implications: Nurse experience, as the most important care team member, reveals accreditation’s strengths and weaknesses and its effects on service quality. |
| نویسنده | نفر چندم مقاله |
|---|---|
| محمد سعادتی شهرک | اول |
| نام فایل | تاریخ درج فایل | اندازه فایل | دانلود |
|---|---|---|---|
| IJHCQA-08-2017-0150.pdf | 1397/09/20 | 185279 | دانلود |
