| Abstract
, Arab M
Background: Necessity of development, quantity and quality improvement needs of medical tourists
had been unavoidable based on medical tourism growth with its competitive function. This study aimed
to determine satisfaction rate of medical tourists referee to Tabriz hospitals to get treatment services.
Materials and Methods: This descriptive and analytical study was conducted on 82 medical tourists
referee to all wards of selected hospitals using convenient sampling method in Tabriz city. Data was
collected using a-28 items valid and reliable researcher made questionnaire. Cronbach’s Alpha was
calculated 0.708. In order to data analysis, SPSS Software version 23 was utilized. Also, Spearman’s
correlation coefficient was used to assess the association between different aspects of patients’
satisfaction.
Results: Satisfaction rate was obtained in five main aspects including cultural problems (51.88%),
structural issue (57.50%), insurance payment system (16.04%), information system and communication
channels (41.34%) the economic challenges (50.35%). The information system and communication
channels had high effect on economic aspects (p<0.001).
Conclusion: It seems necessary that health policy makers and managers pay more attention to
foreign medical tourists and faced challenges correction in order to change Tabriz city to a medical
tourism center of excellence and improving regional economic development. |