چاپ صفحه |  صفحه نخست سامانه |  چکیده مقاله |  نویسندگان |  دانلود مقاله | دانشگاه علوم پزشکی تبریز |
| نویسنده ثبت کننده مقاله | اکرم قهرمانیان |
| مرحله جاری مقاله | تایید نهایی |
| دانشکده/مرکز مربوطه | دانشکده پرستاری و مامائی |
| کد مقاله | 60879 |
| عنوان فارسی مقاله | کیفیت خدمات مراقبت سلامت و ارتباط آن با فرهنگ ایمنی بیمار و ارتباط حرفه ای پزشک-پرستار |
| عنوان لاتین مقاله | Quality of healthcare services and its relationship with patient safety culture and nurse-physician professional communication |
| ناشر | 5 |
| آیا مقاله از طرح تحقیقاتی و یا منتورشیپ استخراج شده است؟ | بلی |
| عنوان نشریه (خارج از لیست فوق) | |
| نوع مقاله | Original Article |
| نحوه ایندکس شدن مقاله | ایندکس شده سطح دو – PubMed |
| آدرس لینک مقاله/ همایش در شبکه اینترنت | http://journals.tbzmed.ac.ir/HPP/Manuscript/HPP-7-168.pdf |
| Background:This study investigated quality of healthcare services from patients’ perspectives and its relationship with patient safety culture and nurse-physician professional communication. Methods:A cross-sectional study was conducted among 300 surgery patients and 101 nurses caring them in a public hospital in Tabriz–Iran. Data were collected using the service quality measurement scale (SERVQUAL), hospital survey on patient safety culture (HSOPSC) and nursephysician professional communication questionnaire. Results: The highest and lowest mean (±SD) scores of the patients’ perception on the healthcare services quality belonged to the assurance 13.92 (±3.55) and empathy 6.78 (±1.88) domains, respectively. With regard to the patient safety culture, the mean percentage of positive answers ranged from 45.87% for “non-punitive response to errors” to 68.21% for “organizational continuous learning” domains. The highest and lowest mean (±SD) scores for the nursephysician professional communication were obtained for “cooperation” 3.44 (±0.35) and “nonparticipative decision-making” 2.84 (±0.34) domains, respectively. The “frequency of reported errors by healthcare professionals” (B = -4.20, 95% CI = -7.14 to -1.27, P < 0.01) and “respect and sharing of information” (B = 7.69, 95% CI=4.01 to 11.36, P < 0.001) predicted the patients’ perceptions of the quality of healthcare services. Conclusion:Organizational culture in dealing with medical error should be changed to nonpunitive response. Change in safety culture towards reporting of errors, effective communication and teamwork between healthcare professionals are recommended. |
| نویسنده | نفر چندم مقاله |
|---|---|
| اکرم قهرمانیان | اول |
| فرحناز عبدالله زاده مهلانی | سوم |
| زهرا شیخ علیپور | چهارم |
| ایمان دیانت | پنجم |
| طیبه رضایی | دوم |
| نام فایل | تاریخ درج فایل | اندازه فایل | دانلود |
|---|---|---|---|
| HPP-7-168.pdf | 1396/03/28 | 210402 | دانلود |
