| Abstract
Introduction: Evaluation of patients’ and their families’ satisfaction regarding the quality of care in the
ICU is an important concern that can identify deficiencies of this field and help to improve satisfaction of
both patients and their families. Considering the fact that problems related to cardiac surgery ICUs
differ from other ICUs, recognition of these problems and the factors that lead to patient or family
dissatisfaction can not only improve the quality and quantity of services provided in this section but also
lead to increased satisfaction in these groups and promote scientific and practical knowledge related to
sectors at regional levels. The aim of this study was to evaluate the satisfaction of patients and their
families from the quantity and quality of services provided in the cardiac surgical ICU of Madani
hospital, Tabriz, Iran. Materials and Methods: In this descriptive study, satisfaction of patients and their
relatives from cardiac surgery ICU of Shahid Madani Hospital was evaluated using Modified MISS
questionnaire for patients and CCMFNA questionnaires for their relatives during one year (1391-1390).
The obtained data were statistically analyzed using descriptive statistics (frequency, percentage, mean ±
SD) and SPSS ver. 15. Results: Majority of patients expressed moderate to high satisfaction. The overall
satisfaction of doctors was higher than nurses (27% vs. 22%). The lowest level of satisfaction related to
the possibility of meeting relatives (14.3%). Most relatives were spouses of patients who contributed to
the highest rate of satisfaction; however, the location and meets expectations were less satisfactory.
Conclusion: Improving waiting room quality, increasing duration of family meetings and increasing
nursing attention are the factors that could be associated with further satisfaction. |